At 1xbit, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal information as a member of our platform.
Our Protection at a Glance
These are the core principles that shape how 1xbit manages the privacy and personal data of every member.
All your personal data and financial information is stored and transmitted using 256-bit SSL encryption — the same standard used by major banking institutions worldwide.
1xbit has never and will never sell, rent, or trade your personal information to any third party for marketing or any other commercial purposes.
The 1xbit platform operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure all data processing complies with the applicable legal requirements.
We believe in transparency — you have the right to know exactly what data we hold about you, how it is used, and with whom it may be shared in limited circumstances.
You have the right to access, correct, or request deletion of your personal data. Data rights requests are processed within 14 business days of receipt.
The 1xbit security system continuously monitors for suspicious activity around the clock. Any unauthorised access or data breach will be detected and addressed immediately.
This Privacy Policy applies to all users of the 1xbit platform, including the 1xbit.lc website and the 1xbit mobile app. By using our services, you agree to the data collection and usage practices described in this policy.
1xbit takes our responsibility toward the privacy of every individual who uses our platform seriously. As an online betting platform serving hundreds of thousands of Malaysian players, we understand that your trust in us depends largely on how we handle the information you entrust to us.
This Privacy Policy explains our practices regarding the collection, use, storage, and protection of your personal data. It also outlines your rights in relation to that personal data and how you may exercise them.
This policy applies to all forms of your interaction with 1xbit — whether through the website, mobile app, email system, or any other communication channel provided by our platform. Should any conflict arise between this policy and the applicable provisions of Malaysian law, those legal provisions shall prevail.
1xbit collects personal data from various sources as part of delivering our services to you. Below is a breakdown of the types of data we collect:
| Data Categories | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Banking details, transaction history, payment methods | Deposits & withdrawals |
| Gaming Data | Wagering history, wins, favourite games | Platform activity |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| Communication Data | Customer support records, emails, chat messages | Customer support interactions |
✅ Note: We only collect data that is strictly necessary to provide our services. The principle of data minimisation is applied across all our data collection processes.
The personal data we collect is used for the following purposes only, and we do not use it for any other purpose without your consent unless required by law:
If you do not wish to receive marketing communications, you may opt out at any time through your account settings or by contacting our support team.
1xbit does not sell your personal data to any party. However, there are limited circumstances where we need to share certain information with third parties to ensure the platform operates properly and complies with applicable laws:
⚠️ Important: All third parties we work with are required to meet data protection standards equal to or higher than those of 1xbit itself. We conduct thorough checks on all partners before any data sharing takes place.
Protecting your personal data is an absolute priority at 1xbit. We implement multiple layers of technical and organisational security to keep your data safe from unauthorised access, alteration, or disclosure:
256-bit SSL for all data in transit; sensitive data is also encrypted at rest.
Server infrastructure is protected by multi-layered firewalls and intrusion detection systems.
Access to members' personal data is restricted to staff who require it solely for the performance of their duties.
Independent security audits are conducted quarterly to identify and address any vulnerabilities.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. You also play a role in protecting your account by using a strong password and not sharing it with anyone.
1xbit retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may need to retain certain records for periods required by law:
Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.
The 1xbit platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. The following are the types of cookies we use:
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.
As a data subject, you have certain rights regarding your personal data held by 1xbit. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request that a correction be made.
Under certain circumstances, you may request that your data be deleted, subject to legal requirements.
You have the right to object to the processing of your data for specific purposes such as direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
Under certain circumstances, you may request that we restrict the way we process your data.
To exercise any of the above rights, contact our privacy team by email at [email protected] and state the right you wish to exercise. We will process your request within 14 business days.
The 1xbit platform is strictly for individuals aged 18 and above only. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that a minor has registered an account, the account will be closed immediately and all related data will be deleted following secure procedures. If you believe a child has registered on our platform, please contact us right away so we can take the appropriate action.
⚠️ To Parents: If you find that your child under the age of 18 has accessed or registered on 1xbit, please contact us immediately at [email protected]. We will take prompt action.
1xbit reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any material amendments will be communicated to you via your registered email or a prominent notice on the platform at least 14 days before the changes take effect.
The "updated" date at the top of this document will always reflect the latest version of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued use of the platform after policy changes take effect is considered acceptance of the updated terms. If you do not agree with the changes made, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 1xbit, we strongly encourage you to contact us directly.
Send an email to [email protected] with the subject line "Privacy Request" for any enquiries related to personal data.
Use the in-platform live chat for immediate privacy-related inquiries. Our team operates 24/7.
✅ Response Timeframe: We will acknowledge receipt of your request within 3 business days and aim to resolve all privacy-related requests within 14 business days.
Answers to the most frequently asked questions by members about how 1xbit handles their personal data.
Your data is fully protected. Register a 1xbit account today and enjoy a safe, transparent, and enjoyable betting experience alongside more than 500,000 Malaysian members.