1xbit FAQ –
All Your Questions Answered Here

No. Each individual is only permitted to hold one active account at 1xbit. Registering multiple accounts to claim bonuses repeatedly is a serious violation of our terms of use. If multiple accounts are detected as being linked to the same individual, all associated accounts will be closed and balances will not be refunded. If you're having issues with an existing account, contact our support team for assistance.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. This is an industry-standard procedure that protects both you and 1xbit against fraud, money laundering, and identity theft. To complete KYC, upload a clear photo of your MyKad or passport along with a recent proof of address such as a bank statement or utility bill dated within the last 3 months. The review process is typically completed within 1–2 business days.

Go to the Login and click the "Forgot password?" link. Enter the email address you used when registering. Password reset instructions will be sent to that email within a few minutes. If you don't receive the email, check your Spam folder. If it still hasn't arrived after 10 minutes, contact our support team at [email protected] with the subject line "Account Recovery".

The minimum deposit at 1xbit is as low as RM 10 for most payment methods, including FPX and digital wallets such as Touch 'n Go and GrabPay. For credit/debit cards, the minimum may vary slightly depending on your card-issuing bank. For crypto deposits, the minimum is stated in the respective crypto amount at the time of the transaction. 1xbit does not charge any processing fees for deposits.

This usually occurs due to a temporary payment system interruption. Funds debited from your bank may already be held in a temporary holding account and will be credited to your 1xbit account within 30 minutes to 2 hours. If your balance remains unchanged after 2 hours, contact our support team with a screenshot of your bank statement showing the transaction, including the reference number, date, time, and amount. Our team will investigate and resolve the issue within 24 hours.

The minimum withdrawal at 1xbit is RM 50 for standard payment methods. The daily maximum withdrawal for regular members is RM 30,000, while VIP members enjoy higher limits depending on their VIP tier. For withdrawals exceeding the daily limit, you may submit a staged request or contact your VIP account manager for a more flexible arrangement.

Common reasons for withdrawal rejection include:

• KYC is incomplete or the uploaded documents are unclear or expired
• The wagering requirement for an active bonus has not been met
• The bank account details entered are incorrect or do not match the name on your 1xbit account
• The bank account used for deposit differs from the account used for withdrawal
• Actual balance (not bonus balance) is insufficient to meet the minimum withdrawal limit

Contact our support team if you need further clarification on a specific rejection.

A wagering requirement is the number of times you must wager your bonus amount before it can be withdrawn. For example, if you receive a RM 100 bonus with a 30x wagering requirement, you need to place bets totalling RM 3,000 (RM 100 × 30) using that bonus before it can be converted to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may only contribute a fraction.

Yes, you may cancel an active bonus through the "Bonus" section in your account settings. Please note that once a bonus is cancelled, the bonus funds and any winnings generated from them will be forfeited. Only your original deposit balance will remain. Bonus cancellation is not available once the wagering requirement has been fulfilled, as the bonus will have already been converted to withdrawable cash.

Yes, most slot games and table games at 1xbit offer a demo mode that you can try without using real money. Demo mode lets you get familiar with the game mechanics, bonus features, and RTP (Return to Player) before placing real bets. Please note that winnings in demo mode cannot be withdrawn as cash. You will need to be logged in to your account to access demo mode.

Odds indicate how much you will win relative to the amount you bet. At 1xbit, odds are typically displayed in decimal format. For example, if the odds are 2.50 and you bet RM 100, your total return will be RM 250 (RM 100 × 2.50) – meaning your net profit is RM 150. Higher odds mean a lower chance of winning but a bigger payout if successful. You can switch the odds format between decimal, fractional, and American in your account settings.

Take immediate action in the following order:

• Log in and change your password immediately to a new, strong password
• Review and update your 2FA settings
• Review your login history and account activity to identify any suspicious actions
• Contact 1xbit support via live chat or email at [email protected], stating "Compromised Account"
• Our team will temporarily freeze the account and help you regain full control

Performance issues during gameplay are usually related to your internet connection or device. Try the following steps in order:

• Check your internet speed and stability — a minimum of 5 Mbps is recommended for the best experience
• Close unused apps or browser tabs to free up memory
• Clear your browser cache or try a different browser
• Refresh the page and log back into your account
• Try switching between Wi-Fi and mobile data, or vice versa

If the issue persists, contact our technical support and include your device type, browser, and the game that's experiencing the problem.

Yes, all games and platform features on 1xbit are fully accessible through web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari without installing any additional software. The 1xbit website is responsive and works well on any screen size. However, for a smoother experience with added features like push notifications and biometric login, using the mobile app is recommended.