How do I set a deposit limit on my 1xbit account?

Deposit limits can be set easily through your account settings. Log in to your account, go to "Settings" and select "Responsible Gaming". There you will find options to set daily, weekly, or monthly deposit limits. Enter the amount you are comfortable with and save the settings. The limit takes effect immediately. To increase the limit, there is a 24-hour waiting period to give you time to reconsider your decision.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short break ranging from 24 hours to 1 month. Once the period ends, your account is restored automatically. It is suitable when you feel you need a brief rest. Self-exclusion, on the other hand, is a long-term commitment ranging from 6 months to 5 years. It cannot be cancelled before the period ends – this is intentionally designed so that your commitment is fully honoured. This option is suited to those who feel they need a more serious break from wagering activity.

Can I withdraw funds while my self-exclusion period is active?

Yes. During a self-exclusion or temporary break period, you can still withdraw any balance remaining in your account. Withdrawal requests remain accessible through our customer support channels even if you are unable to log in to the platform as usual. Please contact the 1xbit support team via email or live chat to process your withdrawal request during that period.

What should I do if I think I have a gambling problem?

The single most important first step is acknowledging that there is a problem – and that takes real courage. Next, use the self-exclusion tool at 1xbit to suspend your access to the platform immediately. Contact our support team for a confidential discussion about the options available. You can also access professional support through gambling helplines operating in Malaysia. Remember – you do not have to face this alone, and asking for help is a sign of strength, not weakness.

Will 1xbit contact me if the system detects a problem?

Yes. The 1xbit proactive monitoring system will detect activity patterns that suggest issues, such as sharply increasing bets after heavy losses, unusually long gaming sessions, or significant changes in behaviour. In such cases, our team may reach out via email or an in-app notice to share information about the responsible gaming tools available. This is done out of care, not judgment.

1xbit | Responsible Gaming and Player Well-Being

Understanding Responsible Gaming

At 1xbit, we believe that great entertainment must come with responsibility. Online wagering platforms offer real excitement – but like any other form of entertainment, it should be enjoyed wisely and within healthy boundaries. That is why responsible gaming is not just a slogan for us – it is a genuine commitment expressed through real tools, solid policies, and customer support that is always attentive.

Many of us start playing as a way to unwind after a long day, or simply to try our luck in a favourite sports event. These are healthy and normal intentions. Problems only arise when gaming starts to override control – when you play not because you want to, but because you feel compelled to; when money set aside for daily needs begins to be redirected into a wagering account; or when gaming sessions consume time that should be devoted to family and work.

Why Does Responsible Gaming Matter?

Statistics show that the majority of online players game within healthy limits and experience no issues. However, a small number of individuals may find themselves in more difficult situations – and this is something we want to address proactively. By providing the right tools and clear information, 1xbit aims to help every player maintain control over their gaming habits before any problems have a chance to develop.

Responsible gaming does not mean you cannot enjoy our platform – it means you enjoy it in a way that causes no harm to yourself or those you care about. Playing within your limits is a sign of maturity and wisdom, not weakness.

How to Use the Limit Tools at 1xbit

All responsible gaming tools at 1xbit are easily accessible through your account settings after logging in. Navigate to the "Account Settings" section, then select "Responsible Gaming" to view all available options. Here's a quick way to get started:

Log in to your 1xbit account

Access the platform via the website or mobile app. All limit tools are available through both platforms.

Go to Account Settings

Click on your profile icon in the top right corner and select "Settings" from the dropdown menu.

Select the Responsible Gaming Section

This dedicated tab contains all limit tools, including deposit limits, time limits, loss limits, and break options.

Set Limits That Work for You

Choose the type of limit that suits you and enter a value you are comfortable with. The limit takes effect immediately for instant protection.

Review Your Limits Regularly

Life circumstances change – review the limits you have set from time to time and adjust them to suit your current situation.

The Difference Between Cooling-Off and Self-Exclusion

The two most critical tools are the cooling-off period and self-exclusion. Both suspend access to the platform, but there are important differences to understand.

A cooling-off period is the more flexible option – suited to situations where you feel you need a short break to regain perspective. The duration ranges from 24 hours to 1 month, and once the period ends, your account is restored automatically.

Self-exclusion is a more serious and binding step for the chosen duration. It is designed for players who feel they need a longer break from wagering activity. Once self-exclusion is activated, it cannot be cancelled early – this is an intentional protective feature to ensure your commitment is fully honoured by the system.

Signs of Problem Gambling

Recognise the early warning signs before a problem becomes serious. Check whether any of the following situations apply to you:

💸

Playing with Essential Funds

Using money meant for bills, rent, or basic needs to play.

🎯

Chasing Losses

Continuing to play in an attempt to recover money already lost.

🤫

Hiding Gaming Habits

Lying to family or friends about how much time or money you have spent.

😰

Anxiety When Not Playing

Feeling anxious, irritable, or uncomfortable when unable to access the platform.

⏳

Loss of Time Control

Repeatedly playing longer than planned despite intending to stop.

🏠

Neglecting Responsibilities

Gaming activity is interfering with work, family, social relationships, or health.

If you identify two or more of the above signs in yourself, please use the 1xbit limit tools or contact our support team immediately. Acknowledging a problem is the single most courageous first step you can take.

Self-Awareness Test

Answer the following questions honestly. If your answer is "yes" to several of them, consider seeking help.

Have you ever played with money that should have been used for other needs?

Have people close to you ever expressed concern about your gaming habits?

Have you ever tried to stop playing but were unable to?

Is playing causing you to neglect work or family responsibilities?

Are you playing to escape problems or negative feelings?

✅ If you answered "yes" to 2 or more of the questions above: Consider using the 1xbit limit tools or contacting our support team. You do not have to face this alone.

Responsible Gaming – 1xbit Is Always Here for Malaysian Players

Tools Responsible Gaming at 1xbit

Deposit Limit

Session Time Limit

Loss Limit

Cooling-Off Period

Self-Exclusion

Account Activity Review